If you’ve ever had a meal at Eddie’s on Lake Norman, you’ve probably met Raul. He is one of our star servers, flush with charisma and hospitality. If you don’t know Raul, prepare to meet the man behind the legend.
Raul’s Origin Story
Raul spent his formative years growing up in Argentina, a country very different from the United States in many ways. For this story, we will talk about two key points: the culture and the food.
First, Raul notes that the people were one of the best parts of living in Argentina. Argentinian culture values people who are open, gregarious, and generous. They’re more than willing to invite you to a neighborhood cookout or to watch a soccer match, even if you only know each other in passing.
The people of Argentina exude a warmth and compassion that make you feel like family when you’re there, even if your Spanish is asi asi. It should come as no surprise that Raul has a way with people that’s magical and captivating.
He fits right in with our culture at Eddie’s on Lake Norman since that’s the kind of atmosphere we want people to feel here, too. Maybe we’ve become a little more Argentinian since Raul has been part of our lives and our restaurant!
Second, Argentines have embraced an unforgettable cuisine. The country is home to some of the finest culinary delights and red wines in the world. You’ll have no problem finding a succulent steak and an award-winning Malbec at a reasonable price. Raul brought his experiences and insights from Argentina to the United States, and we’re better off for it here at Eddie’s on Lake Norman.
Coming to America
Somehow, Raul made his way to the U. S. and to Westchester County, New York, where we first met him in the late 1980s. Back then, we owned and operated another restaurant called Eduardo’s in the small town of Mount Kisco, NY. When he applied to work there, we all formed an instant connection.
Raul’s temperament and experience made him the perfect fit for the front of the restaurant. He is one of the first faces people see when they enter and one of the last they see when they leave. With his people-pleasing style, we wouldn’t have it any other way.
It’s no secret that customer service is the backbone of any successful restaurant. Raul handled hospitality at Eduardo’s with ease and elegance. He showed us that he was a consummate professional, taking the time to develop personal relationships with local families while handling steaming hot orders of Long Island littleneck clams.
Raul understands what it takes to serve customers. That’s why we brought him with us when we closed Eduardo’s and moved South. Raul was too valuable a team member to leave in New York!
Anyone searching for a master class on hospitality need not look further than a table for two with Raul. He enjoys engaging with customers and learning about people’s interests and passions. He’s made countless people feel welcome at Eddie’s on Lake Norman, with more than three decades of experience under his belt.
Living Family Values
At Eddie’s on Lake Norman, we prioritize family, food, and love. The restaurant was born out of a lifelong passion for serving others delicious cuisine and upholding family values. When we opened Eduardo’s in Mount Kisco, it was a humble establishment. Thanks to hardworking employees like Raul and a commitment to the community, we transformed it into a thriving upscale Italian restaurant.
Our passion for the family has continued at Eddie’s on Lake Norman. We strive to create a “Cheers”-like atmosphere, where you can enjoy crispy calamari or mouthwatering burgers among familiar faces. Our servers like Raul make the restaurant feel like home, giving you the ability to sit back, relax, and enjoy.
We would not be here today if we didn’t have strong family values and a close-knit staff. Our commitment to the customer has helped provide structure and stability for decades. The values serve as a foundation for how we go about our daily lives.
Raul has been a focal point for this value system. He shows interest in customers, making them feel like a part of the Eddie’s on Lake Norman family, even if they’re first-time diners. When they have a problem, he is the first person to solve it. His attention to detail is one of the many reasons that people come back to Eddie’s on Lake Norman time and again.
About Eddie’s on Lake Norman
Ann-Margaret Wagner brings her hospitality and restaurant expertise from New York to the shores of Lake Norman with Eddie’s On Lake Norman. Ann-Margaret is the former owner of a successful restaurant in Westchester County, New York, called The Muscoot Tavern, an iconic “Cheers-like” bar and grille. After visiting Lake Norman, she fell in love with the area, saw potential in the restaurant, and decided to make North Carolina her new home with her daughter Lacy.
After purchasing the business, which was previously Vinnie’s Sardine Grille and Raw Bar, she completely renovated the entire space, sold the other restaurant, and moved south. The kitchen is filled with all new appliances, while the bar, dining room, and back patio were all touched up to create a clean, comfortable and relaxed atmosphere. Whether North Carolina, New York, or anywhere else, Ann-Margaret’s mission is always to provide the freshest seafood, prime meats, produce, pasta, and bread, every meal.
“I hope you enjoy eating our delicious cooking as much as we love making it for you!” Ann-Margaret
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